Job Description

POSITION OBJECTIVE

Working under general direction, the Application and Enrollment Coordinator is primarily responsible for providing professional and high-quality front-line customer service and admission support to prospective and admitted students at the Weatherhead School of Management. The application and enrollment coordinator will (1) support the student life cycle from prospect to applicant through enrollment; (2) manage the application process for all the management school applicants; (3) and interact positively and professionally with all university constituents, both internal and external, including prospective students and their families, current students, faculty, staff and the general public, in-person, on the phone, or electronically.

ESSENTIAL FUNCTIONS

1. Manage assimilation and flow of the application process. Process all domestic and international applications for admission; update applicant statuses, prepare applicant files and track throughout the review process. Process admitted student enrollment confirmations and support incoming students during the onboarding process. (48%)
2. Handle complex applicant questions. Provide professional correspondence to advise students of outstanding application materials, application status, and respond to frequently asked questions. Prepare, send out, and maintain admission and scholarship award letters for incoming and returning students. Regularly maintain prospective student, applicant and admitted student data. (20%)
3. Prepare application documents for admissions committee. (10%)
4. Record and process all decisions for application from the admission committee meetings; prepare tuition deposits, I-20 documentation for visa processing and other documents required to onboard incoming students, provide scholarship for memos. (10%)
5. Ensure accuracy of information, which is used in weekly, and annual management reports and ranking surveys. Develop application and admission reports for benchmarking and year over year comparison. Analyze and measure the success of application and onboard processes. Provide input on ways to improve the processes. (7%)

NONESSENTIAL FUNCITONS

1. Provide annual updates for the website such as admissions deadlines, application instructions and frequently asked questions. (5%)
2. Perform other duties as assigned. (<1%)

CONTACTS

Department: Frequent and continuous contact with all personnel in immediate department, recruitment, dean’s office, faculty, staff and students.

University: Frequent contact with university departments and personnel including but not limited to university technology and the university registrar’s office.

External: Regular contact with potential applicants, alumni, community constituents and vendors to provide information and answer questions as needed.

Students: Daily contact with current and potential students to provide information, troubleshoot problems with the student information system (SIS) when needed, and research queries.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibility.

QUALIFICAITONS

Experience: 5 or more years of experience in higher education environment and/or sales operations. Training in office application software preferred.

Education: High school education required; Bachelor’s degree preferred.

REQUIRED SKILLS

1. Excellent organizational, time management and customer service skills.
2. Excellent oral and written communication skills.
3. High attention to detail and accuracy in work product.
4. Demonstrated ability to multi-task and perform successfully in an extremely fast paced and dynamic environment.
5. Critical thinking skills.
6. Experience evaluation processes, working with data sets and conducting analysis.
7. Proficient in Microsoft Office (excellent spreadsheet and database skills).
8. Proficient in Hobson’s or similar enrollment application software.
9. Ability to collaborate with colleagues to produce a high quality end product.
10. Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
11. Ability to meet consistent attendance.
12. Ability to interact with colleagues, supervisors, and customers face to face.

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.41 per hour.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

WORKING CONDITIONS

Dynamic and fast-paced team environment. Majority of admissions related tasks must be completed within 1 to 2 business-day turnaround to achieve high level of customer service.

Hybrid Eligibility

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

EEO Statement

Case Western Reserve University is an equal opportunity employer.  All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodations

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of  Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.

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