Client Service Representative (Hybrid)
Location: Solon, OH (2 days in office, 3 days at home)
Hours: M-F, 8-5
Length: Temp to Hire
Pay: $20-25/hourly (based on experience)
We are excited to partner with our global client in staffing a customer care representative in Solon, OH for multiple customer care representatives! In this role, you will provide quality customer service for both commercial and residential customers, build relationships, and work with a great team!
Why work here?
- Hybrid work schedule
- Awesome team
- Ability to interact with major clients
Job duties:
- Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge
- Process all customer orders received by EDI, telephone, fax, email and mail
- Review delivery due list for all customer orders to align with delivery requests
- Answer customer inquiries via fax, phone, email and mail
- Check stock and provide availability dates to customers
- Provide freight quotes once processed through the Logistics Department
- Ship samples as required by customers for product specials
- Collaborate with other departments such as billing, credit, freight and transportation to solve customer inquiries
- Locate out-of-stock material for customers, when required, from other distributors
- Other duties as assigned
Requirements:
- Minimum of three years of business to business customer service experience
- Experience in SAP
- 1-2 years account management experiences
- High school diploma or general education degree (GED); AA or BA degree
We look forward to your application
