The Volunteer Support & Services (VSS) team is responsible for ensuring volunteers, girls, and their families within our 18-county footprint feel engaged and have a positive Girl Scout experience. Our goal is to achieve high member satisfaction and retention through the following strategies: effective on-boarding, leadership development and training, supporting volunteers through recognition, conflict resolution, and policy compliance.

The Community Support Coordinator(CSC) provides a quality, customer centric, and consistent experience resulting in girl and volunteer membership growth. The CSC develops, retains, and increases girl/adult membership in assigned area; recruits and provides ongoing support to volunteers; assists in developing and implementing plans for membership extension in all markets; represents and extends Girl Scouting in the community through presentations, collaborative efforts, and networking; and ensures the Girl Scout Leadership Experience is accessible within assigned area.

MAJOR ACCOUNTABILITIES:

• Serve as the subject matter expert for their area within GSNEO, understand community demographics, spot trends, liaison with the volunteers to tell the subjective story of the community that is missing from data reports.
• Work collaboratively with staff teams and volunteers in assigned areas to analyze membership data and set, implement, and reach membership goals; utilize Looker and Salesforce reports.
• Recruit, develop and mentor highly effective, volunteer leadership teams to help carry out the services of the council, the delivery of program, and to support girls, volunteers, and troops.
• Help launch troops by holding parent meetings.
• Work closely with the Membership Recruitment team in order to implement successful recruiting functions. Attend recruitments strategically (i.e. over 25 pre-registration or strategic Service Unit)
• Visit Service Units (SU) as requested as schedule permits (i.e. SU Leaders Meetings, SU Event)
• Support the council’s volunteer management system including the recruitment, placement, development, training, recognition, and reassignment of volunteers.
• Ensure volunteers understand and comply with GSUSA and GSNEO policies, standards, and procedures.
• Proactively support conflict resolution; escalate issues as required.
• Provide the highest level of customer service to girls, parents/caregivers, volunteers and community members.

• Bachelor’s degree in related field or experience commensurate with degree
• Record of successfully developing and/or managing volunteers
• Computer literacy and technical knowledge of computer software programs such as Word, Publisher, Excel and the internet
• Strong human relations skills such as leadership, networking and relationship building; demonstrated ability to successfully handle conflict resolution at all levels with a variety of people, including external customers
• Ability to pay close attention to detail and maintain confidentiality
• Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary
• Well disciplined, able to meet deadlines, self-starter, able to work under pressure of many priorities and deadlines
• Excellent customer service skills
• Commitment to inclusiveness
• Knowledge of the Girl Scout program preferred
• Ability to travel throughout council as needed
• Evening and weekend hours as necessary