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We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.
CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.
We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.
CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.
Position Summary: The Director of the Energy Services Department (ESD) has the direct accountability of the Energy Services programs which consists of multiple government and utility funded programs (approximately $16.5M in grants a year, 8,000 projects annually) that produce a sizeable portion of revenue for the entire organization.
The Director of Energy Services is responsible for consistent budget review of all ESD programs and the implementation of continual improvements to develop further efficiency and efficacy. This role will participate in contract negotiations, maintain direct contact with funders/political associates/partners, have overall supervision of program management, and work closely with COO for assurance of protocol procedures of ESD.
The Director of Energy Services will primarily focus on Ohio but may support efforts in other states where CHN operates, and they will collaborate with other CHN initiatives and work closely with departments such as HEAP, PIPP, and Water Affordability to enhance support and leverage resources. A comprehensive list of essential duties and responsibilities can be found below.
Compensation available upon request.
Essential Duties & Responsibilities:
- Responsible for the successful performance of the Energy Services Department including production, staffing, compliance, and financial performance.
- Creating and maintaining a culture of excellent customer service, accountability, and compliance.
- Tracking program delivery, establishing production goals, tracking adherence to those goals, and the goals set by clients and senior management.
- Providing vision and leadership to direct reports and team.
- Possess excellent written and oral communication skills.
- Establish new, and build upon existing relationships with funders of weatherization and utility programs including City of Cleveland, State of Ohio, Dominion Energy Ohio, Ohio Partners of Affordable Energy, Northeast Ohio Regional Sewer District, City of Cleveland, and partnering agencies throughout the State of Ohio.
- Final review and authorization of all billings, accounts, and program reports prior to submission to funders.
- Ability to utilize Salesforce and construction management software applications to effectively utilize and efficiently manage projects and programs.
- Evaluate program data to develop and improve organizational processes and overall program delivery.
- Attend community, board, and funder meetings as necessary.
- Member of Ohio Partners for Affordable Energy Board (OPAE).
- Acquire continued education when needed (travel as necessary).
- Support our ongoing and new business in Detroit.
- Other duties as assigned
Education and or Work Experience Requirements:
Required:
Education:
- Bachelor’s degree or equivalent work experience
- Industry related certifications: Basic Facilities Management, NFPA Fire Protection Systems, Lead Safe Weatherization, OSHA 30, ASHRAE 62.2, Baseload Measures
Experience:
- At least 5-10 years’ experience in complex program deployment and oversight with direct budget supervision
- Demonstrable experience in leading programs and managing teams
- Experience in residential construction, contracts, workforce management, and scheduling.
- Experience dealing with general public with an emphasis on low-to-moderate income consumers and supporting families in crisis
- Knowledge/experience with public and private funding sources.
- Experience working for high-volume provider of construction services across multi-trade disciplines.
Skills:
- Mediation, Conflict Resolution, Community Organizing, Building Management and Low Income Tax Credit Housing; knowledgeable of Grant Writing, LEED Requirements and sustainability.
- Ability to support clients in crisis, de-escalate tense situations, and lead a team by maintaining professionalism during challenging interactions.
- Ability to multi-task, prioritize several programs and collaborate with other internal and external partners.
- Budget analysis, contracts, business writing and communication.
- Strong interpersonal skills, ability to communicate with funders
- Excellent organizational and time management skills
- Excellent customer service ability
- Microsoft Office; specifically Word, and Excel, comfortable learning and adapt to CHN and
- funder databases
- Accepting of change, communication skills, team building, trustworthiness, ethics
Other:
- Travel required for meetings and trainings required by program providers.
Preferred:
- Customer service – phone etiquette, timely response, follow up, mailings, documentation
- Outlook and/or Google Calendar – scheduling
- Organization skills – file review, inventory, tracking of job/invoice/client
Critical Competencies:
- Teaming: Ability to motivate and inspire a team. Must show a commitment to establishing and maintaining vision in a fast-paced fluid environment and to help team members to understand their role in helping to accomplish the vision.
- Initiative: Measure self against a standard of excellence. Undertake self-development activities and learn new skills, seek increased responsibilities, ask for, and offer help when needed. Demonstrate the ability to work independently and harmoniously with a variety of personalities and leadership styles.
- Communication Skills: Clearly and persuasively communicate, including public speaking; listen and seek clarifications; participate in meetings; write clearly and informatively.
- Integrity: Work well in a rapidly changing environment; treat others with respect and consideration; accept responsibility for own actions. Understand business implications of decisions, align work with strategic goals, complete administrative tasks and develop strategies to achieve organizational goals.
- Flexibility: Able to multitask in a changing work environment. Manage competing demands and unexpected events. Willingness to change approach to best fit the situation.
- Dependability: Follows instructions, takes responsibility for own actions; keeps commitments.
Working Conditions and/or Physical Requirements:
- Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
- Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Why Should You Apply?
- You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
- Great benefits.
- Opportunities for on-the-job training and/or professional development.
