We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Please click here to learn more about our Core Values and how they drive our mission and define who we are.
CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid
Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.

Position Summary:

The Director of Product & Platforms leads the strategy, customization, governance, and optimization of the organization’s Salesforce platform and related systems. As
the primary product owner, this role is responsible for overseeing all system enhancements, feature development, and platform improvements based on evolving business needs.
The Director manages internal Salesforce Administrators, external vendors (such as North Peak), and works closely with cross-functional leaders to ensure technology solutions are scalable, user-centric, and aligned with organizational priorities. This role is also responsible for managing platform-related project budgets in partnership with line of business (LOB) leaders and is accountable for delivering projects on time and on budget. A comprehensive list of essential duties and responsibilities can be found below. Compensation for this position is available upon request.

Essential Duties & Responsibilities:

• Lead the end-to-end product lifecycle for Salesforce and related platforms, including discovery, scoping, design, vendor management, user testing, launch, and continuous improvement.
• Prioritize and manage the customization and enhancement project pipeline, balancing short term projects with long-term platform scalability.
• Manage project budgets in collaboration with line of business (LOB) leaders, ensuring platform-related projects are delivered on time, within scope, and within budget.
• Oversee Salesforce Product Manager(s), Administrators and external vendors (e.g., North Peak) to ensure consistent delivery quality, system stability, and platform integrity.
• Maintain platform governance practices, including change management, access controls, security, and user support.
• Collaborate with program, operations, and executive leadership to align platform enhancements with organizational goals.
• Lead platform-related training initiatives to drive user adoption, engagement, and satisfaction.
• Monitor and report on platform performance metrics, user adoption trends, and system ROI.
• Partner closely with leadership to ensure that platform design supports enterprise reporting and ongoing data strategy needs.

Education and/or Work Experience Requirements:
Required:Education:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a relatedfield.

Experience:

• Minimum 7 years of experience managing technology platforms, including Salesforce, with increasing levels of leadership responsibility.
• Minimum 3 years of experience supervising technical staff and/or managing external vendors.
• Demonstrated experience leading complex, multi-stakeholder technology projects from
planning through delivery, including managing project budgets, timelines, and scope.
• Proven track record of successfully delivering platform customizations and system
enhancements in a dynamic, cross-functional environment.

Skills:

• Deep knowledge of Salesforce administration, customization, and platform best practices.
• Strong leadership, project management, and change management skills.
• Excellent verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences.
• Experience working in cross-functional teams and leading platform governance processes.
• Ability to independently manage and prioritize multiple initiatives simultaneously.

Other:

• Commitment to CHN’s mission and values.
• Ability to travel to Cleveland and/or Detroit for in-person meetings.

Preferred:

• Salesforce certified administrator, other certifications a plus (platform development, system architecture, or data analytics).
• Experience working in nonprofits or other mission-driven sectors.
• Experience with Agile product development processes

Critical Competencies:

• Customer Commitment: Actively listen. Care about the needs of the team and all CHN stakeholders. Be solution-driven.
• Strategic and operational thinking: Ability to set vision while executing practical, scalable solutions.
• Collaboration: Skilled at partnering across departments with technical and non-technical stakeholders.
• Communication: Ability to clearly articulate platform vision, changes, and needs to diverse audiences.
• Leadership: Capable of leading a team, managing vendors, and creating a positive, accountable environment.
• Change Agility: Comfortable leading and adapting through organizational growth and technology evolution.
• Accountability: Personally committed to hitting project deadlines, budgets, and success metrics.

Working Conditions and/or Physical Requirements:

• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.

M/F/V/D/EOE