Enterprise Technology Manager

Lake Erie College, a small, co-educational, four-year, independent liberal arts college located in Painesville, OH, 30 miles east of Cleveland, invites applications for the full-time position of Enterprise Technology Manager.

RESPONSIBILITIES:

· Provides comprehensive training and ongoing support for key data systems, including Jenzabar One, JICS, Slate, and other user management platforms.

· Addresses and resolves IT support requests, offering guidance on campus business applications such as ERP, LMS, Financial Aid, and other critical systems.

· Serves as the primary resource for training and support related to campus business systems, ensuring users are fully equipped to utilize these platforms.

· Collaborates with departments to understand their system needs and develop training sessions to maximize system utilization and workflow efficiency.

· Leads internal Jenzabar User Group meetings, fostering collaboration, sharing expertise, and promoting user engagement.

· Conducts user orientations, ensuring new staff members are fully integrated into key systems with appropriate access and support.

· Provides ongoing support to resolve communication issues between ERP and LMS systems, ensuring smooth system operation.

· Offers training on the creation and management of LMS campus groups, portal courses, and access permissions.

· Generates reports for various departments, providing training on data analysis tools like Appeon Infomaker and SQL Server.

· Ensures best practices for data management are followed, delivering training to staff on maintaining data integrity and security.

· Provides technical training and support to staff on data management and system processes, ensuring smooth integration and operation.

· Supports decision-making by offering training on generating and interpreting data reports, as well as identifying key system trends.

· Coordinates with vendors and internal teams, offering guidance and managing communications to resolve system issues.

· Assists with backup and business continuity planning, providing training to the technology team on best practices and support processes.

· Performs additional training and support duties as assigned by the Director of Information Technology.

Page Two – Enterprise Technology Manager

PREFERRED QUALIFICATIONS & KEY COMPETENCIES:

· Bachelor’s degree.

· 3-5 years of experience in data systems administration or a related field.

· Familiarity with Jenzabar One, JICS, and Slate is highly preferred. Experience managing a student information system and database administration and SQL scripting experience is a plus.

· Experience with data management and workflow optimization in a higher education setting.

· Experience with enterprise-level daily system administration in test and production settings.

· Excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams.

· Knowledge of user management and access control best practices.

· Strong communication skills for effectively training and supporting users.

· Creative, strategic, thoughtful, and has a sense of humor.

· Growth and “doer” mindset and institutional teamwork ethic.

· Ability to work well as part of a team and across academic and administrative departments.

APPLICATION PROCESS:

Qualified candidates should submit a letter of interest, CV, statement of teaching philosophy, and three professional references either (1) online at www.lec.edu/employment-at-lec/ or (2) to https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=115107&clientkey=74E03CF8736A837878EE360903D909BA.

Review of applications will begin immediately and continue until the position is filled. Subject to a criminal background check prior to employment. EOE