Enterprise Technology Manager
Reports To: Director of Information Technology
Status: Full-time, Exempt, Salaried
Status: Full-time, Exempt, Salaried
Lake Erie College, a small, co-educational, four-year, independent liberal arts college located in Painesville, OH, 30 miles east of Cleveland, invites applications for the full-time position of Enterprise Technology Manager. The Enterprise Technology Manager provides campus-wide administration, support, and optimization of critical enterprise technology platforms that support institutional operations and the student lifecycle. This role is responsible for system configuration, integrations, data integrity, workflow refinement, and user enablement across core administrative systems, while ensuring alignment with IT governance, security standards, and business continuity practices.
Responsibilities:
- Administer, maintain, and optimize enterprise administrative systems supporting enrollment, academic, financial, and student operations.
- Provide comprehensive training and ongoing support for key data systems, including Jenzabar One, JICS, Slate, and other user management platforms.
- Address and resolve IT support requests, offering guidance on campus business applications such as ERP, LMS, Financial Aid, and other critical systems.
- Serve as the primary resource for training and support related to campus business systems, ensuring users are fully equipped to utilize these platforms.
- Collaborate with departments to understand their system needs and develop training sessions to maximize system utilization and workflow efficiency.
- Monitor system performance, data integrity, and integrations across platforms; troubleshoot and resolve system issues.
- Manage system configurations, workflows, automations, and reporting structures to improve operational efficiency.
- Coordinate secure data exchanges and integrations between enterprise platforms and third-party vendors.
- Provide training, documentation, and user support to ensure effective and consistent system use across departments.
- Partner with administrative stakeholders to understand system needs and translate them into scalable technical solutions.
- Support identity, access management, and role-based permissions in collaboration with IT security standards.
- Assist with backup, disaster recovery, and business continuity planning related to enterprise systems.
- Coordinate with vendors and internal IT teams to resolve system issues and support upgrades or enhancements.
- Document system processes, configurations, and best practices.
- Perform additional training and support duties as assigned by the Director of Information Technology.
Preferred Qualifications & Key Competencies:
- Bachelor’s degree preferred.
- 3-5 years of experience in data systems administration or a related field.
- Familiarity with enterprise systems such as student information systems, learning management systems, or user management platforms. Jenzabar One, JICS, and Slate is highly preferred.
- Experience with SQL, reporting tools, or conditional logic a plus.
- Experience providing system training and documentation.
- Experience with data management and workflow optimization in a higher education setting.
- Experience with enterprise-level daily system administration in test and production settings.
- Excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams.
- Knowledge of user management and access control best practices.
- Strong communication skills for effectively training and supporting users.
- Ability to work well as part of a team and across academic and administrative departments.
- Growth and “doer” mindset and institutional teamwork ethic.
- Creative, strategic, thoughtful, and has a sense of humor.
Application Process:
Qualified candidates should submit a letter of interest, resume and three professional references either (1) online at www.lec.edu/employment-at-lec/ or (2) Enterprise Technology Manager. Review of applications will begin immediately and continue until the position is filled. Subject to a criminal background check prior to employment. EOE.
