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Marketing Associate – Cleveland Hearing & Speech Center

The ideal candidate will be:

  • Proactive, self-starter with a positive attitude
  • Creative

  • Detail-oriented and capable of producing high-quality work in a fast-paced environment
  • Able to adapt to changing priorities and work under pressure
  • Highly interpersonal with a demonstrated ability to build relationships across teams and with a variety of stakeholders

Purpose of Job:

The Marketing Associate helps to strengthen the functions of the department by supporting day-to-day marketing activities including the areas of social media marketing; content development; digital and traditional advertising; graphic design; internal and external communications; project management and other special projects as needed.

 

Major Duties and Expectations

  • Program Event StorytellingCapture high-quality photographs that highlight key moments and participants, ensuring a visually engaging representation of events.

  • Document detailed notes and observations during events to create comprehensive and accurate records that support storytelling and marketing strategies.

  • Craft compelling narratives that effectively communicate the impact and significance of program events, utilizing multimedia elements such as photos and videos.

Website

  • Ensure content is consistently up-to-date, accurate and aligned with agency objectives
  • Optimize user experiences via feedback, analysis and industry best practices
  • Assist with strategic projects: search engine optimization (SEO), site upgrades, etc.

 

 

Social Media

  • Develop annual plan; manage platforms, timelines and calendars; ensure proper execution
  • Develop, schedule and post content; engage with followers
  • Conduct continuous analysis; optimize reach
  • Generate and leverage enhanced content, prioritizing new video strategies

 

E-newsletters

  • Develop annual plan; manage timelines and calendars; ensure proper execution
  • Write and edit messages for internal and external audiences

 

Design & Content

  • Draft print materials, including flyers, brochures, posters, appeals, invitations, etc.
  • Create engaging written, graphic and video content for all digital channels
  • Draft speeches, position statements, press releases, talking points, etc.
  • Edit and proofread copy

 

Other

  • Assist in the planning, creation and execution of marketing campaigns across different channels
  • Coordinate between teams to ensure consistency in goal alignment
  • Maintain the department’s library of digital marketing assets and inventory of collateral and/or promotional items; refresh and reorder as needed
  • Prepare reports, presentations and other documents
  • Utilize CRM-style data base to manage workflow, analytics, distribution lists, contacts and engagements
  • Monitor trends and metrics; analyze feedback and data, report outcomes; help shape strategy
  • Serve as main intake and liaison for all agency-related marketing requests
  • Act as a team affiliate for cross-team events and priorities
  • Provide project management and support to outside vendors
  • Act as an ambassador of CHSC
  • Ensure adherence to all brand guidelines

 

 

Education/Experience/Skills

  • Bachelor’s degree, preferably in digital or social media marketing
  • Graphic design experience

  • 5+ years of experience in a marketing/communications role
  • Strong organizational skills with the ability to manage multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Understanding and proficiency with AI tools to support copy production
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with social media platforms and scheduling tools (Hootsuite, HubSpot)
  • Basic knowledge of SEO, digital marketing, and analytics tools (e.g., Google Analytics, Constant Contact)
  • Ability to work collaboratively in a team environment and handle tight deadlines
  • Experience with graphic design tools (e.g., Adobe Creative Suite, Canva)
  • Familiarity with CRM and email marketing platforms (e.g., HubSpot, Constant Contact)
  • Basic understanding of paid advertising campaigns
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Employment Application

Cleveland Hearing & Speech Center (CHSC) is an equal opportunity employer with a long-standing record of non-discrimination in employment.  CHSC selects the best qualified individual for the job based on job-related qualifications regardless of race, color, religion, creed, national origin, ancestry, disability, sex or age.

NOTE: If your resume contains previous employer and education information, you may skip those portions of the application.

Job Category: Marketing
Job Type: Full Time
Job Location: Cuyahoga County

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