Job Type: Full-time

Office Environment/Address: Hybrid – 50% of time in office (2020 Center Street, Cleveland, OH ) and 50% of time from home

Job Summary: The Operations Assistant supports all facets of our nonprofit working with our team on executive support, office administration, banking, events and development. As a small organization, the job requires you to wear many hats and shift directions often throughout the day.

Primary Responsibilities

Executive Support

• Maintains calendars for President by scheduling meetings and sending calendar invitations.

• Assists President with any travel plans.
• Assists President with obtaining and distributing tickets from partnerships.

Office Support

• Provide filing, scanning, copying, fax services, and additional clerical support services as needed.

• Directs office activities and functions to maintain efficiency and compliance with company policies.

• Oversees telephone services, email correspondence, and mail distribution.

• Maintains office supplies inventory and places orders.

• Maintains manual and electronic documentation and files, particularly more complex or sensitive files.
• Schedules meetings of Board, committees and for President.
• Onboards new board/committee members by sending calendar invites, documenting paperwork, etc.
• Schedules room and desk reservations via Zoom scheduling platform.
• General IT/tech set-up/support

• Adds job postings and civic postings to back end of website.

• Performs other related duties as assigned.

Event Support

• Prints event materials such as name tags, booklets, attendee lists, etc.
• Day of support for events and programs including handling logistics, registration table, etc.

• Research and outreach for event venues, programs, caterers, etc.
• Presenting and public speaking on occasion including providing brief remarks at events

Development

• Maintain and update contact databases in NEON CRM and Microsoft Outlook.
• Leadership Council administrative management including onboarding and offboarding council members, scheduling meetings, emailing calendar invites, attending meetings, etc.
• Oversee two silent auctions each year.

Banking

• Makes bank deposits of checks assisting President and Accountant including copying and emailing.
• Follows up on outstanding accounts receivable by mailing or emailing invoices.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to function well in a high-paced environment.

• Solid understanding of how to operate standard business equipment.

• Proficient with Microsoft Office Suite and Google Docs. Knowledge of WordPress, Doodle, and CRM systems preferred.
• Available to work outside of normal work hours on occasion

Education and Experience:

• Minimum High school degree. Preferred Bachelor’s degree in nonprofit management, business, etc.

• At least 1-2 years of administrative/office support.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Salary Range: $40,000 – $45,000/annually commensurate with experience. Position does not include benefits, but a stipend is provided in lieu of benefits.

To Apply:

• Please apply by sending a cover letter and resume to Ashley@engagecleveland.org with the subject Operations Assistant by no later than May 14, 2024. Resumes will be reviewed on a rolling basis. We regret that we personally cannot respond to each applicant.