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Operations Assistant – Engage! Cleveland

Job Type: Full-time

Office Environment/Address: Hybrid – 50% of time in office (2020 Center Street, Cleveland, OH ) and 50% of time from home


Job Summary: The Operations Assistant supports all facets of our nonprofit working with our team on executive support, office administration, banking, events and development. As a small organization, the job requires you to wear many hats and shift directions often throughout the day.

Primary Responsibilities

Executive Support

  • Maintains calendars for President by scheduling meetings and sending calendar invitations.
  • Assists President with any travel plans.
  • Assists President with obtaining and distributing tickets from partnerships.

Office Support

  • Provide filing, scanning, copying, fax services, and additional clerical support services as needed.
  • Directs office activities and functions to maintain efficiency and compliance with company policies.
  • Oversees telephone services, email correspondence, and mail distribution.
  • Maintains office supplies inventory and places orders.
  • Maintains manual and electronic documentation and files, particularly more complex or sensitive files.
  • Schedules meetings of Board, committees and for President.
  • Onboards new board/committee members by sending calendar invites, documenting paperwork, etc.
  • Schedules room and desk reservations via Zoom scheduling platform.
  • General IT/tech set-up/support
  • Adds job postings and civic postings to back end of website.
  • Performs other related duties as assigned.


Event Support

  • Prints event materials such as name tags, booklets, attendee lists, etc.
  • Day of support for events and programs including handling logistics, registration table, etc.
  • Research and outreach for event venues, programs, caterers, etc.
  • Presenting and public speaking on occasion including providing brief remarks at events



  • Maintain and update contact databases in NEON CRM and Microsoft Outlook.
  • Leadership Council administrative management including onboarding and offboarding council members, scheduling meetings, emailing calendar invites, attending meetings, etc.
  • Oversee two silent auctions each year.



  • Makes bank deposits of checks assisting President and Accountant including copying and emailing.
  • Follows up on outstanding accounts receivable by mailing or emailing invoices.


Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced environment.
  • Solid understanding of how to operate standard business equipment.
  • Proficient with Microsoft Office Suite and Google Docs. Knowledge of WordPress, Doodle, and CRM systems preferred.
  • Available to work outside of normal work hours on occasion


Education and Experience:

  • Minimum High school degree. Preferred Bachelor’s degree in nonprofit management, business, etc.
  • At least 1-2 years of administrative/office support.


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


Salary Range: $40,000 – $45,000/annually commensurate with experience. Position does not include benefits, but a stipend is provided in lieu of benefits.


To Apply:

  • Please apply by sending a cover letter and resume to with the subject Operations Assistant by no later than May 14, 2024. Resumes will be reviewed on a rolling basis. We regret that we personally cannot respond to each applicant.
Job Category: Office/Administration
Job Type: Full Time
Job Location: Cleveland Hybrid
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