Job Type: Full-time 

Office Environment/Address: Hybrid – 50% of time in office (3135 Euclid Ave., Suite 103, Cleveland, OH 44115) and 50% of time from home (subject to change). In addition to the office environment, will participate in off site programs and meetings. 

Job Summary: The Relationship Manager will be responsible for managing external relationships within the organization. The person in this role  will ensure a good value proposition, nurture relationships with employer members, sponsors, the Leadership Council, etc. by managing multiple touchpoint meetings throughout the year to ensure retention. As a small organization, the position requires you to wear many hats and shift directions often throughout the day.

Primary Responsibilities:

Employer Membership

• Coordinate and lead employer membership meetings, maintaining regular contact with members to ensure engagement and retention.
• Host multiple touchpoint meetings throughout the year to keep members connected and engaged.
• Develop an annual year-in-review document for each employer member including a summary of benefits utilized, event attendance, job postings, reach, and other relevant engagement metrics.

Employer Member Renewal Responsibility

• Manage the renewal process for employer members, ensuring that all benefits are clearly communicated and renewal rates are met.
• Develop and implement strategies for increasing membership retention and engagement.
• Conduct check-in meetings to nurture member relationships.

CRM Management

• Take ownership of the CRM system, ensuring all prospecting and outreach activities are accurately tracked.
• Use CRM tools to track all outreach to sponsors, members, and partners, ensuring all data is up-to-date and accessible.
• Regularly update CRM records to reflect engagement activities, meetings, and interactions.

Employer Relations Committee Oversight

• Develop strategies to foster and strengthen long-term relationships with sponsors, members, and partners.
• Create agendas and materials for the Employer Relations Committee meetings, preparing presentations and follow-up notes.
• Manage and oversee the committee’s work in line with organizational goals.
• Serve as a backup to the Development committee and as needed. 

Leadership Council Oversight

• Create agendas and materials for Leadership Council meetings.
• Onboard new Leadership Council members.
• Work closely with council members to achieve key organizational objectives.

Cleveland Talent Alliance – Higher-Ed Committee

• Collaborate with the Cleveland Talent Alliance’s higher-ed committee to align workforce development initiatives.
• Build partnerships with local educational institutions to support workforce growth and development.

Event Support:

• Provide day-of event support, including managing logistics and registration tables.
• Deliver brief remarks at events and assist with public speaking engagements.
• Welcome and thank sponsors during events.
• Ensure event presentations are updated and in line with organizational standards.
• Review post event data and track in CRM.

Other Duties

• Serve as a backup to the President for external relations as needed, representing the organization at events and meetings when required.
• Perform additional tasks as assigned by the President or other senior leaders, ensuring smooth operations and the achievement of organizational goals as assigned.

Required Skills/Abilities:

• Exceptional team player who excels in collaboration.
• Excellent verbal and written communication skills, with the ability to present to small and large groups.
• Strong organizational and time-management skills with attention to detail.
• Proficiency in CRM systems, Microsoft Office Suite, and Google Docs.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong interpersonal skills with the ability to engage and influence a variety of stakeholders.
• Ability to work outside of normal business hours when necessary.
• Ability to transport self and event materials to offsite events.

Education and Experience:

• Bachelor’s degree in business, nonprofit management, or a related field.
• 3-5 years of experience in relationship management, membership coordination, or a similar field.
• Experience in nonprofit organizations or membership-driven organizations is highly desirable.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.
• Physical stamina and ability to work onsite and offsite events/meetings that last several hours or multiple days.

Salary Range: Commensurate with experience. Please include salary expectations in the cover letter.

To Apply: Please send a cover letter, resume, and salary requirements to Info@engagecleveland.org with the subject “Relationship Manager.” Applications will be reviewed on an ongoing basis until the position is filled. Early submission is encouraged. We regret that we personally cannot respond to each applicant.

 Please note our organization does not provide health benefits, but rather a stipend to purchase independently.