REVENUE & MARKETING DEPARTMENT
JOB TITLE: Season Ticket Services Representative
RELATIONSHIP: Reports to Season Ticket Services Assistant Manager and Season Ticket Services Manager
GENERAL DESCRIPTION:
- Part time, hourly,
- Non-exempt position;
- Mon–Fri, 8:30 a.m.–9:00 p.m.;
- Evening/weekend hours as required.
- Shifts to be determined.
RESPONSIBILITIES:
- Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
- Execute the expectations of Playhouse Square sales and service code of exemplary service and action.
- Answer inbound calls and customer emails, and return voicemails for the Season Ticket Services Line.
- Pursue knowledge of, and effectively communicate facts about Playhouse Square events, District businesses, Resident Companies, and season ticket holder benefits and opportunities
- Efficiently respond to season ticket holder inquiries, requests, digital ticketing needs, and be a solution source for patrons via phone and email.
- Fulfillment of FORD and Retention Tiered Benefit materials, as well as all ticket package mailings which included single sales, exchanges, and reprints.
- Accurately input and maintain customer data and sales documentation. Maintain any service logs or communication as requested by management.
- Assist in other departments and other tasks as needed.
QUALIFICATIONS:
- Prior phone and customer service experience: Direct sales experience, preferred.
- Knowledge of current PC hardware and software.
- Self-motivated with strong organizational skills.
- Outgoing, people oriented, with outstanding interpersonal skills.
- Excellent communication skills, both verbal and written.
If you are interested in applying for any of the following positions, submit a resume along with a cover letter detailing your qualifications to the following address:
Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115
E-mail to hr@playhousesquare.org
Fax to (216) 771-0217
Should it be determined that your qualifications are among the best suited for the position, the Human Resources Department will contact you. No telephone calls, please. Please include in your letter the position for which you are applying.
